Shipping policy

We are a small shop, and we work hard to make and ship your items as quickly as possible. We do our absolute best to ship out in-stock items within 5 days of purchase. Certain items are made-to-order and will be shipped within 10 days of the order. We always ship through USPS. If you need your item by a specific date please let us know and we will be happy to accommodate. 

Ship Time & Tracking Information

All orders are carefully packaged for USPS shipping. You will receive tracking information once your package has shipped (not after your purchase). In stock items ship within 3-5 days and made-to-order items ship within 2 weeks of your purchase.

Please Note: During online sales, holidays, or peak sales times, it may take a little longer. I will always do my best to keep within the time frame above. Thank you for your patience with our super small business. 

In-Store Pick Up

Customers purchasing items for in-store pick up will receive a notification email when pieces are ready. Pick up times are discussed and mutually agreed upon between the HEDGE and the customer.

Rush Orders 

If you need something to arrive by a specific date, please send a message with your preferred delivery date after your order has been purchased. We're happy to try to accommodate your needs!

International (including Canada) Customers

Your packages are also shipped within the above time frame. If your package is held up in customs the duration of your delivery will take longer. International buyers are solely responsible for any and all duties or taxes.

Your Shipping Address

Please review your address during checkout. If your order is lost or returned to us because of an incorrect address, we are unable to refund the cost until the order is back in our possession. Sometimes USPS can take several weeks to return an item shipped to the wrong address.

Lost or Stolen Packages

The HEDGE is not responsible for lost or stolen merchandise through the shipping process unless additional shipping insurance has been purchased by the buyer. Please contact me for rates. I will do my best to make things right if this happens!

Recycle

We love Mother Nature so please remember to recycle! The HEDGE reuses shipping materials as much as possible. Consider recycling or reusing the shipping materials that your jewelry is shipped in.